Answers to the most common questions about Cannasys Maps
About Cannasys Maps
What is Cannasys Maps?
Cannasys Maps is an informational directory of associations. We sell no products. For adults aged 18 and over. Search text relevance and the selected city or searcher's city context apply first. Within that context, clubs with free approved document verification (APPROVED) precede the others. Within each verification group, an additive score totals up to 100 points: internal reviews adjusted for their number (25), handling membership request responses (20), a complete profile with description, photos, opening hours, logo, contact and membership information (20), complete manual translations in ES, EN, DE, FR and IT (15), published events with meaningful content, recent activity and translations (15), and continuous proximity when location is available (5). Translations are supplied manually without AI; copying the source text does not count. Upcoming events and recent regularity are assessed within 90-day windows and their contribution is capped: bulk publishing cannot raise the maximum. There is no bonus for a club's name, owner, subscription or CRM connection, and no guarantee of first positions or SEO results. The “Cannasys Verified” badge indicates that the club manages its membership in Cannasys App, a paid Cannasys service. The badge has no effect on catalogue order. A report alone does not change ranking. Only an administrator's decision confirming manipulation or poor operation and attributing responsibility to the club can reduce the score: 5 points for a minor case or 15 for a serious case, capped at 30 in total for 90 days from the decision. Revocation immediately removes the reduction. A fraudulent user review does not penalize the victim club; normally rejecting a request counts as a response.
Is Cannasys Maps a club? Does it sell anything?
No. Cannasys Maps is neither an association nor an intermediary: we are an informational directory. We do not sell products or services, we do not handle payments and we do not take a commission — the relationship is always directly between you and the club. Appearing in the directory also means nothing more than information: membership is decided by each club under its own statutes.
Does appearing in the directory guarantee that a club will admit me?
No. A membership request is only the first contact: membership is decided by each club under its statutes and its internal admission process. Cannasys Maps takes no part in that decision and cannot speed it up. And remember: clubs are private associations for people aged 18 and over only.
Is there a mobile app?
Yes, for iPhone and Android, with the same directory as the website: map of associations, applications to clubs, notifications and your membership card if your association is connected with Cannasys. On the app page you will see what it includes and the links to the App Store and Google Play; if a store shows “Coming soon”, the app is not published there yet. If you prefer not to install anything, you can add the website to your home screen: on your phone, the website itself shows you the steps for your browser (on iPhone, “Share” button → “Add to Home Screen”; on Android, browser options button (⋮) → “Install app” or “Add to Home screen”). Just like the website, the app is only for people aged 18 and over.
Finding a club
How do I find a club that suits me?
Open the directory and type what you are looking for (for example, “club with darts”) or choose a club type: Social club, Lounge, Pet friendly, Events and music, CBD friendly or Cannabis coworking. Refine with the filters: amenities (WiFi, bar & café, music, darts…), annual fee and rating — there you can also keep only verified clubs. Sorting supports relevance, rating and fee.
How do I choose the city?
The city is chosen in the site header: on desktop, with the city selector; on mobile, with the city button in the header, which opens the list. On your first visit your browser may ask for permission to use your location: if you allow it, we find the nearest city and you will see the question “Is … your city?”; the city is applied only if you tap “Yes”. If you do not allow it, pick the city from the list, or later with “Detect my city”. In the directory the city is set with the “City” filter or with the “By region” button — first the autonomous community, then the province and the city. The “Map” mode next to the list shows the clubs as points on the map; you do not choose a city there.
What are amenities?
Amenities describe the club's space and atmosphere: WiFi, bar & café, music, board games, foosball and pool, darts, video game consoles, coworking area… They help you get an idea of what the place is like and filter the directory by what matters to you. They do not describe products: Cannasys Maps is an informational directory and does not publish that information.
What does the fee mean?
The fee is the member contribution stated by the club itself — on Cannasys Maps it is shown as an indicative annual fee so that you can compare. It is not a payment to Cannasys Maps: we do not charge anything. The exact conditions of the fee are always confirmed by the club.
Verification and trust
What does “Verified” mean?
The association's documents have passed our review. The seal refers to the documents reviewed; it does not guarantee future club activity or replace visitors' own checks. Search text relevance and the selected city or searcher's city context apply first. Within that context, clubs with free approved document verification (APPROVED) precede the others. Within each verification group, an additive score totals up to 100 points: internal reviews adjusted for their number (25), handling membership request responses (20), a complete profile with description, photos, opening hours, logo, contact and membership information (20), complete manual translations in ES, EN, DE, FR and IT (15), published events with meaningful content, recent activity and translations (15), and continuous proximity when location is available (5). Translations are supplied manually without AI; copying the source text does not count. Upcoming events and recent regularity are assessed within 90-day windows and their contribution is capped: bulk publishing cannot raise the maximum. There is no bonus for a club's name, owner, subscription or CRM connection, and no guarantee of first positions or SEO results. The “Cannasys Verified” badge indicates that the club manages its membership in Cannasys App, a paid Cannasys service. The badge has no effect on catalogue order. A report alone does not change ranking. Only an administrator's decision confirming manipulation or poor operation and attributing responsibility to the club can reduce the score: 5 points for a minor case or 15 for a serious case, capped at 30 in total for 90 days from the decision. Revocation immediately removes the reduction. A fraudulent user review does not penalize the victim club; normally rejecting a request counts as a response.
What if the listing does not show the verification seal?
There is only one verification notice on the public listing: a green check mark next to the club's name — on its page, on the directory card and on the map — shown when the club has passed our document review. We do not show “under review” or “not verified” notices. If you do not see the mark, the club has not passed the review yet — it may not have submitted documents, or we may still be checking them — and it stays in the directory just like the others.
Where do the ratings and reviews come from?
A club's rating is calculated only from the reviews published on Cannasys Maps: it is the average of members' reviews, rounded to one decimal place. We do not import ratings or reviews from other platforms. And only a member of the club (with their card linked in “My clubs”) or someone who has contacted the club through a membership request can leave a review — that way the ratings reflect real experiences.
Membership request
How do I send a membership request?
On the club page tap “Request membership” — the button is also on the directory cards — and fill in the form. Your name, phone, email (your account email by default; you can change it to another one) and date of birth are required (people aged 18 and over only, or the club's minimum age if higher: some clubs accept people from 21 and show it as “21+”), plus two checkboxes under the send button: the age confirmation and the personal data consent; until you tick them the button stays disabled. With the “Use my profile details” checkbox the contact fields fill themselves; the “Who recommended you?” field is optional. It can only be sent while logged in: if you arrive as a guest, the form will show you the log-in and sign-up links. You can send a maximum of 3 requests a day to the same club. And remember: membership is decided by each club.
Why does a club have no request form?
The request form is a feature of the PRO and PRO+ plans: only clubs that manage their panel on Cannasys Maps and have one of those plans active have it. If a club does not have it, contact it directly by the phone, website or email on its listing. Each request goes to a single club — there is no bulk sending.
Where do I see my requests?
In your account, the “My requests” section (on mobile, the requests tab in the bottom bar). There you see the status of each request. You need to be logged in.
How do I contact a club directly?
Each club's listing has its phone, website and email — call or write directly, with no intermediaries. Cannasys Maps takes no part in the conversation and charges nothing for the contact.
Account, favourites and reviews
How do I sign up and log in?
Signing up has its own screen: “Sign up” in the header or the sign-up link on the log-in page. Enter your email and a password — at least 8 characters and at least one number — and tick the personal data consent and the terms of use: without that checkbox the button stays disabled. We will send a confirmation code to your email. If you already have an account, tap “Log in” and enter your email and password. Signing up is free.
How do I save a club to favourites?
Tap the heart on the club card or on its page. Favourites are available while logged in, in the “Favourites” section of your account. The club does not know who saved it: it only sees how many people have it in their favourites. Each saved club has a “Club notifications” switch, on by default: with it, that club can send you a single invitation, without knowing who you are until you reply. You can turn it off at any time in “Favourites”. Club accounts do not have favourites.
How do I leave a review about a club?
Only a member of the club or someone who has contacted it through Cannasys Maps can leave a review. The right appears if you have your membership card for that club linked in “My clubs”, when the club takes your request in hand or completes it — or 7 days after you send it, whether the club replies or not. You need to be logged in. You can leave a single review per club, and you cannot leave a review about your own club. You can give just the rating, without text, and choose to publish it anonymously: then neither the club page nor the club sees your name (you can change this later in “My reviews”). Your review counts towards the rating.
Where are my reviews and how do I delete one?
In your account, the “My reviews” section: there you see all your reviews and the clubs' replies, you can turn “Publish anonymously” on or off, and you can delete a review. When you delete it, the club's rating is recalculated.
What about my privacy and the age check?
Cannasys Maps is for people aged 18 and over only: the site asks about it on arrival, and the date of birth in the membership request serves only to check the minimum age: 18, or the club's own minimum if higher (e.g. 21). Your data is processed under the Privacy policy and only reaches a club when you approach it: when you send it a membership request, when you sign up for one of its events (it sees your name and the status of your sign-up) or when you reply to one of its invitations (it sees the name, date of birth and message of your reply). From your favourites, the club only sees how many people have saved it and, while you have “Club notifications” on (they are on by default), an entry without your name showing the day you saved it. Documents uploaded for verification are never published.
Events, notices and invitations
How do I sign up for a club's event?
Each club's upcoming events are on its listing (in the app, also in the events list). At clubs that allow sign-ups you will see the sign-up button next to the event and, if there is a limit, the places left. If you are a member — you have the club's card linked in “My clubs” — tap “Sign me up” and you are done. If you are not and the event is open to everyone, the button is “Request access and sign up”: you send a membership request to the club, with the usual form and your date of birth, and your place is held until the club reviews it; if the club approves it, you are signed up. “Members only” events are for members with a linked card, and when the places run out “Full” appears (there is no waiting list). Your sign-ups are in “My events” in your account, where you can also cancel them. We let you know if the event changes date or is cancelled, and about 24 hours before we send you a reminder. The club sees your name and the status of your sign-up. You need to be logged in.
What are notices from my clubs and how do I turn them off?
They are short notices that a club connected to Cannasys sends to its members: a change of opening hours, a general meeting, an event. They reach you if you have that club's card linked in “My clubs”: by default, with notifications on, you receive them as a notification, and you always see them on the club's card in “My clubs”. Each club can send at most 2 notices per week, and a notice cannot talk about discounts or promotions. If you do not want to receive them, turn off “Club notifications” on the club's card — it is on by default; you will still see them there, without notifications — or turn them all off with “Notices from my clubs” in the notification settings. If a notice seems inappropriate, tap “Report” and the Cannasys Maps team will review it. The club only knows how many members each notice reaches, not who reads it, turns notifications off or reports it.
What are “Club notifications” in my favourites?
It is a switch for each club in your favourites and it is on by default when you save the club. While it is on, that club can send you a single short invitation, which we review before it is sent. Until you reply, the club does not know who you are: it only sees “User · saved on …”, with the day you saved it. The invitation reaches you as a notification and in “Invitations” in your account, and you can reply to it for 30 days; after that it expires. When you reply, the club sees the name and date of birth you write and your message, as in a membership request (the club's minimum age also applies), and the conversation continues in “My requests”. If you tap “No, thanks”, the club is not told that you declined. If you tap “Report”, we review the invitation, that club can no longer send you any and its club notifications are turned off (even if you save it again). You can turn the switch off at any time in “Favourites” or by removing the club from your favourites.
Add your club or claim it
How do I add my club to the directory?
Open “Add your club” and search for your club by name and city. If it is already in the directory, you will be able to claim it (identity verification + review). If it is not, fill in the registration form: name, city, club types (one to six), phone, the minimum visitor age (18 by default, up to 25), your name and your log-in email, plus the data consent. The tax ID (NIF/CIF), website, address and description are optional. After the review, we will send an access link to the email you gave: you create a password and enter the club panel. One account can register a single club.
My club is already in the directory — how do I claim it?
In “Add your club” search for your club by name and city and confirm “Yes, this is my club”. Then state your role (director or employee), your full name and, if you wish, attach a photo of the document proving your link with the club — ID card, power of attorney or a letter from the club; documents are used only for verification and are not published. You need an account and to be logged in. The review usually takes a few hours, at most 24, and we tell you the result in your account and by email.
What do I get from being on Cannasys Maps?
A listing in the directory and direct contact with potential members, with no commissions or intermediaries: people find you by city, club type, amenities and rating, and contact you directly. We are an informational directory — the decision on each membership remains yours, under your association's statutes.
Verification
How do I get the “Verified” badge?
In the club panel, the “Documents” section, upload the two required documents: the association's statutes and its entry in the Register of associations. The municipal licence is optional and does not block the badge. When the moderation team approves both documents, the club receives the “Verified” badge. If a document has an expiry date, renew it in time: the panel checklist flags expired documents so that verification stays current.
Profile, amenities and fee
How do I edit the club profile?
The club panel has the sections Profile, Requests, Events, Notices, Invitations, Amenities, Documents, Team, Reviews, Subscription, Cannasys App, Telegram, Referrals, Settings and Support. Team, Subscription and Cannasys App are visible to the owner only. The phone number, address, opening hours and fee are published when you save. The profile texts, the logo, the photos and the amenity descriptions first go through an automated review: if they are approved, they appear immediately on the public listing; if not, you will see “Under review” or “Rejected” with the reason, and in the meantime the previous version stays published.
Why do my changes show “Under review” or “Rejected”?
Everything you publish from the panel — profile texts, logo, photos, amenity descriptions, events (text and cover image), notices and invitations — first goes through an automated review with artificial intelligence. When you save you will see “Reviewing…” for a few seconds. If it is approved, it is published immediately. If not, you will see “Rejected” with the reason (for example, that the text mentions discounts or promotions, invites people to consume or the image shows product or consumption): fix it and save again. If the automated review is not available at that moment, you will see “Under review”: the content is not published until the review finishes — it repeats by itself or our team resolves it — and you do not need to do anything. While a change is under review or has been rejected, the previous version stays published on your listing. The phone number, address, opening hours and fee are published without this review. If you think a rejection is a mistake, write to us from “Support”: our team can approve it.
How do I add amenities and the fee?
Amenities are added in their section of the panel from the shared catalogue: WiFi, events, bar & café and so on. They describe the club's space and atmosphere — Cannasys Maps does not publish product information, so keep the descriptions on that ground. The indicative annual fee (in euros) is stated in the club profile and is optional; in the directory it helps members compare.
Team and roles
How do I invite someone from my team to the panel?
In the team section of the panel tap the invite button: give their name, email and role. They will receive an email with a link — valid for 72 hours — will create their password and join the panel. The section is available to the owner only.
What is the difference between the owner and manager roles?
The owner manages the whole panel. The manager can do the same — profile, requests, events, notices, invitations, amenities, documents, reviews — except manage the team, the subscription and the Cannasys App integration: those sections do not appear for them. The role is chosen when the invitation is sent.
Membership requests
Where do I see the membership requests?
In the club panel, the “Requests” section: that is where the statuses and the history of each request are. New ones arrive as a notice in the panel and, if you enable push notifications, in the browser too. The section works with the PRO or PRO+ plan: on the free plan it is closed completely, including requests already received, and the plans are offered instead. Requests are not deleted — the section reopens as soon as you have PRO or PRO+ again.
Why does my listing not have the “Request membership” button?
The request form is a feature of the PRO and PRO+ plans: it appears on clubs with an active panel and one of those plans (new clubs get PRO free for the first 6 months). The contact details — phone, website and email — are always shown on the listing, on any plan.
What data arrives with each request?
The name and contact details the potential member gives in the form, their date of birth (the site only accepts requests from people aged 18 and over, or the minimum age you set in your panel, e.g. 21), who recommended them — if they say — and their comment. The decision to admit them is yours: handle the request from the panel and reply using the contact details given.
Events, notices and invitations
How do events with sign-ups work?
With the PRO or PRO+ plan, in the “Events” section of the panel you publish your club's events: they appear on your listing and on the map and disappear by themselves when they end. With PRO+ you can add a cover image, limit the places (optional) and choose who can sign up: “Everyone” or “Members only” (people who have your club's membership card linked in Cannasys Maps). Members sign up with one tap; non-members send a membership request and their place is held until you decide on it in “Requests”: if you approve it, they are signed up; if you reject it, the place is freed. For each event you see how many people have signed up and the list with their name and a link to their request. If you change the date or cancel the event, we notify those who signed up, and about 24 hours before we send them a reminder. With PRO, events are still published, but without a cover image, places or sign-ups. Events cannot contain amounts or promotions, and their text and cover image go through the automated review before they are published.
How do I send notices to my club's members?
In the “Notices” section of the panel you write a short notice — title and text, with an optional link to one of your upcoming events — that reaches the members who have your club's card linked in Cannasys Maps as a notification; they also see it in your club within “My clubs”. It requires an active Cannasys App integration — on any Cannasys Maps plan — because that is the only way we know who is a member of your club. You can send up to 2 notices in 7 days. Before sending you see how many members it will reach; you will not see who reads it or who turns off your club's notifications (they are on by default; each member can turn them off for your club or for all their clubs). A notice cannot be edited once sent. It cannot talk about discounts, offers or promotions, and each notice goes through the automated review before it is sent: while it is “Under review” it takes up its place in the weekly limit and is sent as soon as it is approved. Members can report a notice, and Cannasys Maps can hide it or disable a club's notices.
How do invitations to people who save my club work?
In the panel (with PRO or PRO+), the “Saved to favourites” card tells you how many people have saved your club and how many have your club's notifications on (they are on by default when saving it and each person can turn them off); you will not see their names. In the “Invitations” section (with the PRO+ plan and the club visible in the directory) you can send a short invitation, of up to 300 characters, to those people, who appear as “User · saved on …”. Each person receives a single invitation, and you can send up to 20 invitations in 7 days. The text goes through the automated review before it is sent and cannot talk about discounts or promotions. If the person replies, a request is opened in “Requests” with their name, their date of birth and their message: only then do you learn who they are. If they do not reply within 30 days, the invitation shows as “Expired”; until then, a declined invitation looks the same as one without a reply. If someone reports your invitation, your club can no longer invite them again.
Reviews and plans
Where does my club's rating come from?
It is calculated only from the reviews published on Cannasys Maps: it is the average of members' reviews. Reviews hidden by moderation do not count. Only a member of your club with their card linked in “My clubs” (Cannasys Connect) or someone who has contacted you through Cannasys Maps can leave a review: when you take their request in hand or complete it, or 7 days after it was sent. Each user can leave a single review about your club.
How do I reply to reviews?
In the club panel, the “Reviews” section: there you can reply to each one. In the mobile app your reply is shown under the review, on the club listing. On the website the public list of reviews does not show replies for now: there only the author sees it, in their account (“My reviews”) and next to their own review on the listing.
What do the PRO and PRO+ plans include?
Maps (€59/month) includes your listing and profile, services, verification documents, membership requests with chat and alerts, replies to reviews, events with sign-ups and reminders, statistics, team and invitations. New clubs get one free trial of three calendar months from the first representative’s panel access. Start (€59/month) is CannasysApp CRM; Club (€99/month) combines Maps and CRM. Premium (€169/month) adds support, individual development and a tablet. Member cards, pre-registration and member notices require an active CRM connection. CRM packages are requested through the contact form and are not automatically activated or billed. Existing launch grants remain valid until December 31, 2026 inclusive when longer, and all previously granted periods are preserved.
Removing your club
Can I delete my club from Cannasys Maps?
The panel has no button to delete the club: ask support, from the “Support” section of the panel or by email. The deletion is carried out by our team and is permanent: the listing stops being published and its documents, reviews, received requests, events and notices are deleted with it, and the Cannasys App integration is disconnected if there was one. The accounts of the owner and the team are not deleted: they remain as personal accounts, without access to the panel.